FAQ’s

Who is DirectController.com?
We are Home Residential & Commercial Controller Irrigation Company that has taken the best from several manufactures and placed them in one sample to use place. DirectContrtoller.com is an authorized affiliate working directly with Amazon. We have a large selection of the top name brands, at low pricing. We have fast delivery services as well as a safe and secure online ordering processing system.

What Controller do I choose?
We get asked a lot about witch irrigation controller to purchase, and we want to make it easy for you. To understand your need you need to answer one basic question, how many zones/stations do you require? Some call it stations, and some call it zones, but most people answer with 4 to 12 stations or zones that is required. Once you know that, the rest is simple! Look for an irrigation controller with that least that zone count or higher and your basic application for irrigation is now achieved!

What does a Irrigation Controller do?
Irrigation controllers, send electrical impulses to stations that control the valves that release the water to the irrigation Zones in your yard or garden. Put plants with similar water needs on the same station or zone. This allows for more efficient watering since all emitters and/or sprinklers on a single valve will run for the same amount of time. Multiple stations or zones allow you to customize watering amounts for different types of plants by allowing for different run times for different valves.

Want a Smart Controller?
So you want the latest and greatest in irrigation? Take control of your entire irrigation system with this new generation of irrigation controllers. These WiFi / Ethernet / Phone App based smart irrigation controllers offer a hybrid design which incorporates the latest technology with the existing infrastructure of your sprinkler system. By connecting the controller to the internet and using your smart phone or computer, and downloading the latest app, you can get rich easy to use access, quick updates, access from anywhere and key features like meteorological data downloads that can save you money by ensuring that your sprinklers only run when they need to. Click “Here” to be taken to the Smart Controller Page.

How do I track my package?
Simple! After an order has shipped, you can track your packages thru the Amazon fulfillment center. After you log on, click on “Your orders,” you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
• Log in to your Amazon account.
• Click on “Your Orders”
• Go to the order you want to track.
• Click Track Package next to your order.

Can I return an item?
Yes, you can return many items sold. DirectController.com is an Amazon.com reseller, and just like many other sellers on Amazon.com, offer returns for most items within 30 days of receipt of shipment. Most items sold follow our general returns policies, but some products have different policies or requirements associated with them. General Requirements for a Full Refund are:
• Items must be in new unused condition
• Items must be returned with all original packaging and accessories
• For more information about our refund policies, go to the Amazon.com Web site and click on “About Refunds”.
• Proof of purchase (original sales receipt or packing slip, invoice) is required for reimbursement.
• For more help on returns, log into your Amazon account and click on “Returns Center”

Is it safe to order online through your website?
Yes, your payments are taken through the secure system which fully encrypts all sensitive data. We use one of the worlds largest secured systems, for all encrypted transactions.